Privacy Policy

Before you can browse product pages, our entry gate asks for your email address and requires you to check four affirmation checkboxes. We store your responses in your browser's local storage so you are not asked again on the same device, and we send your email address to our mailing list for marketing.

If you sign up for our newsletter through the footer or our coming soon page, we collect the email address you provide and add it to the same mailing list.

If you submit a wholesale inquiry, we collect your name, email address, company name, and message. That information creates a lead in our customer relationship system and triggers an email to our team.

If you place an order, we collect your name, email address, phone number, shipping address, any order notes you include, and the contents of your cart. That information creates an order in our order management system and triggers confirmation emails to you and to us.

Our platform includes the ability to create a customer account with an email address and password. Passwords are stored only in hashed form. Account creation is not yet available through the website.

When you visit our site, we automatically collect information about your device and how you use the site, including browser type, pages viewed, time spent on pages, and referring pages. We also collect your IP address.

This information comes to us through our analytics provider and helps us understand how visitors use the site.

Our site uses your browser's local storage to remember that you completed the entry agreement, so the gate does not show again on the same device and browser.

Our analytics provider may use cookies or similar technologies to distinguish visitors and measure site usage. You can control cookies through your browser settings, though blocking them may affect how parts of the site work.

We share information with service providers who perform functions on our behalf: our order and customer relationship system, our transactional email provider, our analytics provider, our database and hosting providers, and the state tax authority's rate lookup service, which receives a shipping address so we can calculate the correct sales tax.

These providers may use your information only to provide the service we asked them to provide.

We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

If Helm Compounds LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will describe any such change in an updated version of this policy.

You can ask us to access or correct the personal information we hold about you by emailing support@helmcompounds.com.

You can stop receiving marketing email at any time using the unsubscribe link in any marketing message, or by emailing support@helmcompounds.com.

You can ask us to delete your personal information by emailing support@helmcompounds.com.

Some records, such as order and tax records, must be kept as long as required by law even after a deletion request. We delete or de-identify the rest of your information once it is no longer needed for the purpose we collected it for.

We collect identifiers such as name, email address, phone number, and shipping address, commercial information such as order history and cart contents, internet activity such as browsing and device data, and account credentials such as a hashed password.

You have the right to ask what personal information we have collected, used, disclosed, and shared about you.

You have the right to ask us to delete personal information we have collected from you, subject to exceptions such as records we must keep for tax or legal compliance.

You have the right to ask us to correct inaccurate personal information we maintain about you.

We do not sell or share your personal information for cross-context behavioral advertising, so there is nothing to opt out of today.

We will not deny you goods or services, charge you a different price, or provide a different level of service because you exercised any of these rights.

You can submit a request by emailing support@helmcompounds.com. To protect your information, we may ask you to verify your identity, such as by confirming the email address or order details associated with your request, before we act on it.