Legal
Refund Policy
Last updated August 6, 2026
This policy explains how Helm Compounds handles refunds, damaged shipments, order errors, and cancellations. It applies to every purchase made through our online store.
Please read this policy before you buy. Placing an order means you have reviewed and accepted the terms below.
1. All Sales Are Final
All sales made through Helm Compounds are final. We do not issue cash refunds, except for the single damaged or broken item exception described in Section 2.
Our products are research materials that leave our custody once they ship. We have no way to verify how an item was stored or handled after delivery, so we cannot accept a returned item back into inventory or resell it.
Completing a purchase confirms that you have read and accepted this policy.
2. Damaged or Broken Items
We make one exception to Section 1: items that arrive physically damaged or broken in transit.
a. What Qualifies
This exception covers items that arrive visibly damaged or broken, such as a cracked or leaking container or packaging that shows clear signs the product was compromised during shipping.
It does not cover product that was damaged, altered, or mishandled after delivery.
b. Reporting Window and Photographs
You must report a damaged or broken item within 7 days of the delivery date. Your report must include photographs showing both the product and the packaging it arrived in.
Send your report and photographs to support@helmcompounds.com with your order number.
c. Resolution
Once we confirm a damage claim, we resolve it with a reshipment of the item or with store credit, at our discretion. We do not issue a cash refund under this exception or under any other circumstance.
d. If the Window Is Missed
A report made after the 7-day window has closed, or made without photographs, does not qualify for this exception. The order is treated as final under Section 1.
3. Order Issues
If we ship the wrong item, or your order arrives missing something you paid for, that is our error and we will correct it.
Report the issue to support@helmcompounds.com within 7 days of delivery, with photographs of what you received and the packing slip. Once we confirm the discrepancy, we correct it by reshipping the correct item or issuing store credit, at our discretion, never a cash refund.
4. Order Cancellations
An order cancelled before it ships receives a full refund to the original payment method.
Once an order has shipped, it can no longer be cancelled, and it falls under Section 1 above.
Because orders can ship quickly, send cancellation requests to support@helmcompounds.com with your order reference as early as possible. We will confirm whether the order has shipped and process the cancellation if it has not.
5. Store Credit
Store credit issued under this policy is tied to the email address on your order and does not expire.
Store credit can be used toward any future purchase from Helm Compounds. It cannot be exchanged or converted to cash.
6. Contact Information
Questions about this policy or about a specific order can be sent to support@helmcompounds.com. Our support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. federal holidays, and we target a response within one business day.
2108 N St, Sacramento, CA 95816, USA